FAQs

About the Jewelry

All jewelry from Chain Effects is handcrafted. Because it is made by hand, it is common to have small variations from piece to piece. We feel that the uniqueness from handcrafting lends to the charm of our creations.

Some tangling is unavoidable during shipping, especially with wire wrapped jewelry. Carefully untangle your jewelry and store flat or hang for best results.

Earwires should be cleaned with a cotton ball dampened with rubbing alcohol prior to wearing to remove impurities from designing and shipping your earrings.

Tarnish is naturally occurring in most metals. In some cases, tarnish can add to the charm of the jewelry, giving it an old world look.The best way to prevent metal from tarnishing is to prevent oxygen, humidity and sulfide gases from coming in contact with the metal by storing it in airtight containers.

There are many chemical-free ways to remove tarnish. Boil a kettle of water. Line the bottom of a pan with aluminum foil. Place tarnished metal in the pan so it touches the foil. Cover the metal with the boiling water and add a tablespoon of baking soda. When the tarnish is gone, rinse and dry the metal. For detailed instructions to remove tarnish, please refer to this website: http://scifun.chem.wisc.edu/homeexpts/tarnish.html

Shipping

All in stock items will ship within 2 business days, unless otherwise noted. Shipping time for custom pieces, or for requested modifications, will vary and timing will be communicated directly with the customer. We charge a flat shipping fee for all orders under $30.00 of $2.95. Orders of $30 and over will ship free. At this time, we are only able to ship orders within the US.

SHIPPING CHART (in stock items)
Type
Amount of Purchase
Shipping Time
Shipping Fee
Flat Rate
$0-$29.99
4-8 days
$2.95
$30.00 and up
4-8 days
Free

Sizing

When possible, the approximate length is included for bracelets and necklaces. The following chart provides some guidance for determining size.

Size Length
Very Small
6 ½"
Small
7
Medium
7 ½"
Large
8
X-Large
8 ½"

Custom Lengths

In many cases, we can adjust the length of a bracelet or necklace by adding or removing length, although the finished length will be determined ultimately by the size of the bead or stone used. Please contact us to request a different length and we will try to accommodate your request. In some cases, the price of the piece might increase slightly due to the materials used.

 

Warranty

All of our products are guaranteed to be free from defects for a period of 90 days. If you have any problem with one of our pieces, please contact us for return instructions. We will repair your piece free of charge, and will also pay for shipping, if breakage is due to a defect or from normal use. Broken items due to misuse will not be covered by warranty.

After the 90 day period, we will repair any piece you purchased from us, free of charge. You will only need to pay postage charges. contact us for return instructions.

Satisfaction

Your satisfaction is important to us. If for any reason you are not satisfied, please contact us and we will strive to resolve any issues to your satisfaction.

Questions?

Please contact us if you have any questions about our products or your order.

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